Privacy policy

Privacy Policy

We ("Company," "we," "our," or "us")  committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, engage with our services, or make a purchase from us.

1. Collection of Personal Information

We may collect personal information that is necessary to provide our products and services, including but not limited to:

• Full name, email address, phone number, and mailing address.

• Payment details (securely processed through third-party payment providers; we do not store payment information).

• Order history, preferences, and transaction records.

• Device information, IP address, browser type, and website usage data (collected through cookies and analytics tools).

• 1.1 How We Collect Your Information

We collect personal information directly from you when you:

• Purchase products from our website.

• Subscribe to our newsletter or marketing communications.

• Contact our customer support team.

• Interact with our website, including through cookies and tracking technologies.

• Participate in promotions, surveys, or competitions.

In some cases, we may receive information from third parties, such as payment service providers, marketing partners, or social media platforms, in accordance with their privacy policies.

We use personal information to:

• Process and full fill your orders, including delivery and customer support.

• Communicate with you regarding orders, updates, and promotional offers (with opt-out options available).

• Improve our website, services, and marketing strategies.

• Detect, prevent, and respond to fraudulent or illegal activities.

• Comply with legal and regulatory obligations.

We do not sell, rent, or trade your personal information. However, we may share it with:

• Service providers (e.g., payment processors, couriers, website hosting, IT support) to enable business operations.

• Law enforcement or regulatory authorities, if required by law or legal processes.

• Third-party marketing and analytics providers (in an aggregated or anonymised form that does not directly identify you).

Where personal information is shared with third parties, we take reasonable steps to ensure they comply with applicable privacy laws and standards.

We implement reasonable security measures to safeguard your personal information against loss, unauthorised access, misuse, or disclosure, including:

• Encryption of sensitive information during transactions.

• Secure servers with restricted access controls.

• Regular security audits and updates.

We retain personal information only for as long as necessary to fulfill its intended purposes, comply with legal obligations, or resolve disputes. When no longer needed, personal information is securely deleted or anonymised.

Our website uses cookies and similar tracking technologies to enhance user experience and analyse website traffic. These include:

• Essential cookies (required for website functionality).

• Performance cookies (collect data on how users interact with our site).

• Marketing cookies (track browsing activity for personalised advertising).

You can manage or disable cookies in your browser settings. However, some features of our website may not function properly without cookies.

While we take reasonable steps to protect your personal information, we cannot guarantee absolute security against cyber threats, hacking, or unauthorised access by third parties. Accordingly:

• We shall not be liable for any loss, damage, or unauthorised disclosure of personal information resulting from security breaches beyond our control, including but not limited to:

  • Cyberattacks, malware, ransomware, or hacking incidents affecting our systems or service providers.

  • Data breaches caused by third-party payment processors, hosting providers, or external platforms.

  • Unforeseen events such as technological failures, governmental actions, or force majeure circumstances.

• By using our website and services, you acknowledge and accept the inherent risks of online data transmission and provide personal information at your own discretion and risk.

• We are not liable for any limitations of liability for third-party breaches, including but not limited to unauthorised access by external entities.

Our website may contain links to third-party websites, services, or social media platforms. We are not responsible for the privacy practices, content, or security of these external websites. We encourage you to review their privacy policies before providing any personal data.

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on our website. We encourage you to review this Privacy Policy periodically.

By using our website, purchasing from us, or providing personal information, you acknowledge and agree to this Privacy Policy and our Terms & Conditions. If any section of this Privacy Policy is found to be inconsistent with applicable laws or declared void by a competent authority, only that specific section shall be considered unenforceable, while the rest of the Privacy Policy shall remain valid and in full effect.

If you do not agree with any part of this policy, you should refrain from using our services.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: info@zayveera.com

By using our website, you consent to the terms outlined in this Privacy Policy.