Refund policy

Refund & Exchange Policy

We are committed to providing high-quality jewellery and ensuring our customers are satisfied with their purchases. Our refund and exchange policy complies with the Australian Consumer Law (ACL). Please read the following policy carefully before making a purchase.

Change of Mind

We do not offer refunds or exchanges for earrings and body piercing items due to hygiene and safety reasons. Please choose carefully and ensure you select the correct   style before purchasing.

Faulty or Defective Items

Under the ACL, customers are entitled to a replacement, repair, or refund if a product has a major fault. A product is considered faulty if it:

  • Has a manufacturing defect.

  • Is not of acceptable quality.

  • Does not match the description or images provided.

  • Is unsafe for use.

If you receive a faulty item, please contact us within 14 days of receiving your order at  our email with proof of purchase and clear photos of the defect.

Exchanges

We may offer exchanges for incorrect sizes depending on stock availability. The item must be:

  • Unworn and in its original condition.

  • Returned in its original packaging.

  • Accompanied by proof of purchase.

Customers are responsible for return shipping costs unless the item is faulty.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless faulty:

  • Earrings (including studs, hoops, and drop earrings).

  • Custom or engraved jewellery.

  • Sale or clearance items.

Refund Processing

If eligible for a refund, it will be processed to the original payment method within 5-10 business days of receiving the returned item. Shipping fees are non-refundable unless the item is faulty.

How to Initiate a Return or Exchange

To request a return or exchange, please follow these steps:

  1. Email us at info@zayveera.com with your order number, reason for return, and photos (if applicable).

  2. We will review your request and provide return instructions if eligible.

  3. Ship the item to the address provided, ensuring it is securely packaged.

  4. Once received and inspected, we will process your refund or exchange.

For any further questions, please contact our customer service team by email. We appreciate your support and look forward to providing you with beautiful jewellery!